Sony Ericsson Z310 SIM Holder Problem

Problem description

Some markets have reported problems with the SIM Holder for Z310, possibly due to users not understanding how the SIM card should be removed.
The problem consists of uprooted SIM connector pads / damage to the PCB, and may be seen as follows:
- the SIM Holder is detached entirely with all the pins broken from the PCB
- the SIM Holder is detached partially with several pins broken from the PCB
- bend marks on the SIM Holder
- scratches are visible, from whatever tool the user used to open the SIM Holder.
- missing SIM Holder
Bendmark metalframe
Lifted SIM

Solution

This should be treated as "Partially In-Warranty" on a case by case basis, with more
tolerance to accept as "In-Warranty" when consumer challenges the issue.
It should be treated as "Out-Of-Warranty" for very obvious cases of customer abuse, e.g.
where there are clear bend marks on the SIM Holder, where the SIM Holder obviously is
loose/sticking up on one side, or where the SIM Holder has been ripped out completely.
Shield can label and KRH label have been updated with a SIM symbol and a leaflet has
been added to the kit, showing how to insert/remove the SIM card.

Sony Ericsson W910 Navigator Key Problem

Introduction

The metal carrier attached to the Navi Key PBA will cause damage to the board. Due
to the damage, key 8, # and Volume down will stop function. The problem has been
corrected in several steps between week43 and week46 in 2007 production and at supplier.
The problem is considered solved from week46 and onwards.

Solution

By replacing the Navi Key PBA, spare part number: 1201-8367. the problem will be
solved.